You may return most new, unopened items within 30 days of delivery for a full refund. The customer will ship at their own cost with the exception of the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 48 business hours after we have received the returned package. Please note that if you have paid with a credit card it can take up to 5 business days for the credit to appear on your account.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship to virtually any place in the world that our products are not restricted. Certain countries do not accept shipments of cosmetics. Please check your countries rules for importing cosmetics.
When you place an order, our TAT is between 3-5 business days and usually much sooner if the items being ordered are not pre-order status. Depending upon the amount of orders received it may take up to 14 business days for your pre-order to ship.
Please also note that the shipping rates for items we sell are weight-based.